Welcome to our Melbourne East Pet FAQs. Here, we share answers to common questions about our reliable, professional and trusted pet care services. This comprehensive resource is designed to support you fully in your pet care journey.

Your Questions Answered: Melbourne East Pet FAQs

At Pawsitive Dogwalks, we acknowledge that leaving your pet with someone is a big decision. Therefore, you want to feel informed and supported. This FAQ page provides quick, clear answers. Ultimately, our aim is to offer complete peace of mind for you. We value open communication and full transparency in all our interactions, ensuring you feel confident in our care. Every detail, from initial inquiry to daily interaction, is handled with utmost diligence.

We proudly serve pets across Melbourne East. Indeed, we offer dependable and compassionate service. Whether you need dog walking, pet sitting, minding, or transport, helpful details are here. Crucially, every pet receives our full attention. This highlights how we provide truly adapted care. Our dedicated skilled team ensures each pet feels safe, comfortable, and truly happy. We believe in consistent, loving support for every animal, fostering trust and positive experiences. Our dedication truly shines through in every interaction.

Your Pet’s Well-being & Our Approach

This page explains how our services work. It also outlines our straightforward booking process. Importantly, we always attend to your pet’s safety. You will learn how we adapt routines. For example, we suit individual temperaments. We also consider specific health needs and preferences. Our experienced carers consistently create a comfortable environment. They aim to make every animal feel content during their time with us. Our commitment ensures their well-being is always first, with every detail handled expertly. We strive to create a stress-free experience for every beloved pet.

Need More Help?

Still have a question not covered in our Pet FAQs? We would be delighted to assist. Simply Contact us or book a free consultation. This allows us to discuss your pet’s needs in detail. We are ready to provide dedicated support and tailored solutions.

  • All dogs should be council-registered, wear ID tags, and have properly fitted collars during your absence.
  • Alternatively, they can wear a Pawsitive Dogwalks ID tag with our contact number.
  • Updated microchip information each time you change your address.
  • We carry a pet First Aid Kit with us at all times, and there is another one kept in the car.
  • We also have your vet’s details and two emergency contacts for friends or relatives.
  • Additionally, we keep addresses and phone numbers of several 24-hour veterinary clinics on hand.
  • Our car is air conditioned for all weather conditions.
  • Dogs remain on-lead when moving to and from our vehicle.
  • Fresh water is always available, both during walks and in the car.
  • They are securely harnessed during all travel, and are never left unattended while in our care.
  • Off-lead time requires strong recall, written owner approval, and confidence built through bonding.
  • To keep everyone safe, we’re unable to walk aggressive dogs.
  • Dogs not de-sexed or in season are welcome; walks will just be on lead.
  • We will reinforce basic training and ensure safety consistently.
  • A current C5 certificate, flea treatment, and worming are required for any service.

  • We offer professional pet care services. This includes dog walking, pet sitting, home visits, holiday care, dog minding, and pet transportation.
  • These services can be tailored to suit your pet's specific needs.

  • Rates can vary depending on the service, how long you need us, and how many furry friends you have.
  • Current rates are found on the Services page
  • Discounts are available for extended bookings and multiple pets. Contact us with your details for a custom quote. (Subject to availability).

  • Yes, absolutely! We need to meet with you and your pet before your first booking.
  • Enjoy a free, no-obligation consultation to ensure you feel comfortable and confident with our pet care services.
  • The consultation is held at your home or ours, depending on the service.
  • We’ll discuss your pet’s needs, explain our process, and show police checks and insurance for peace of mind.
  • Ready to move forward? Just fill out a pet form and agree to our terms and conditions.

  • We are a police checked business with a $10 million public liability insurance.

  • We can provide both reviews and references from current and past clients.
  • From Internet: Google Business Profile, Facebook, Next Door, WOMO (Word of Mouth).
  • At the time of the free meet and greet consultation.

 

  • Our team have over 20 years of experience caring for dogs and other companion animals.
  • They are Trained in Pet First Aid and Animal Behaviour.
  • Furthermore, equipped to manage any situation confidently, with care and professional expertise

  • Yes! We will do our best, to accommodate your needs, if you are a client with us.

  • Yes, we provide both services!
  • Overnight stays are available for dogs in our home, along with daily pet visits to your home.
  • Sleepover care is an excellent alternative to dog boarding and dog kennels. Your best friend deserves a holiday too!
  • Every dog enjoys love, play, attention, and exciting walks, treated as part of the family.
  • This is available for up to two dogs, either from one owner or from two different owners.
  • Daily visits are suited for smaller pets such as cats, rabbits, guinea pigs, birds, and fish.
  • Attentive home care and support, especially for pets with special / functional needs.
  • We will always do our best to fulfill your demands and priorities.
  • These services are subject to availability.

  • Have current identification affixed to your pet’s collar.
  • Update your microchip information each time you change address.
  • Maintain current vaccinations for your pet. (C5 for dogs.)
  • Share your emergency contact details with us.
  • Supply one working key before your departure.
  • Prepare extra food supplies in case of delays.
  • Show us your home’s important safety features such as the safety switch and security system.

  • Our care extends to pets with special requirements, including seniors, puppies, and those with disabilities. We welcome dogs, cats, rabbits, guinea pigs, birds, and fish.
  • Team members are trained to give medications, including insulin, and manage allergies and joint problems. Treatment routines are followed carefully and consistently.

  • A pet First Aid Kit is always with us, and we keep a spare in the car.
  • We also carry your vet’s contact details and two emergency contacts, in case of an unexpected situation.
  • Additionally, we keep addresses and phone numbers for several 24-hour emergency veterinary clinics.

  • We understand that plans can change, and will do our best to serve you better.
  • Kindly provide 24 hours' notice to cancel dog walks or pet visits to your home to avoid charges.
  • For our holiday care service, 14 days’ notice is required to cancel without losing your deposit.
  • Full terms and conditions, and access to these, are explained during the free meet and greet consultation.

  • We offer individual and group walks to suit your dog’s needs.
  • For dogs who prefer one-on-one attention or have specific care requirements, we provide focused personal walks.
  • Social dogs can enjoy the companionship and exercise of shared walks, all carefully supervised for safety and fun.

  • A towel (for rainy days), your dog’s raincoat or jacket, and a lead.

  • Yes! We will still turn up. Your dog will be expecting us!

  • For safety reasons, we do not walk dogs during extreme weather conditions. However, we ensure they go outside long enough to relieve themselves.
  • We'll spend the remaining time indoors with your dog—playing, cuddling, and providing companionship.

  • A First Aid Kit is with us at all times, plus one in the car.
  • We carry your vet’s details and two backup contacts.
  • We’re also equipped with info for multiple 24-hour emergency clinics.

  • Secured premises are a must; whether it be via the front door or back gate.
  • Your dog will be wearing its own ID secured collar, along with an updated registration tag.
  • Additionally if need be, our “Pawsitive Dogwalks” ID tag, with our contact phone number.

  • If your dog isn’t comfortable around others, we’ll arrange solo walks to keep things safe and stress-free.
  • We closely monitor all dogs during social walks and make adjustments if any show signs of discomfort.

  • Our dog walking services include 30- and 60-minute options, available daily or as needed.
  • Walks are adjusted according to your dog’s preferences.
  • They may love exploring trails and parks, or prefer a calm neighborhood stroll.
  • Plus, we send real-time updates so you always know how your dog is doing.

  • Absolutely! We are committed to accommodating all ages, abilities, and requirements.
  • Be it shorter walks, a slower pace, or mobility support, our team is trained to help.
  • Our care extends to allergies, joint problems, and ongoing health needs.
  • From pills to injections, their medications are handled with confidence and professionalism.
  • We’ll work with you to create a care plan that suits your dog’s specific needs.

Our In-Home Dog Minding service is a Great Alternative to Dog Boarding Kennels. Here’s Why:

  1. Home-Like Comfort: Your dog stays in a warm, welcoming home — not a noisy, unfamiliar kennel.

  2. Stress-Free Environment: Less barking, fewer dogs, and no cages means a calmer, more relaxed experience.

  3. One-on-One Attention: We care for a small number of dogs, ensuring your dog gets plenty of love and personal care.

  4. Cage-Free Living: Dogs have the freedom to move, play, and rest comfortably — no confined spaces.

  5. Familiar Routines Maintained: We stick to your dog’s usual feeding, walking, and sleeping schedule to reduce anxiety.

  6. Designed for Special Care: Ideal for senior or disabled dogs, and those with allergies, joint issues, or health issues.

  7. Safe, Supervised Playtime: Your dog gets play, exercise, and social time under close supervision.

  8. Reduced Exposure to Illness: With fewer dogs around, there’s less risk of catching kennel cough or other contagious conditions.

  9. Real-Time Updates: Enjoy peace of mind with regular messages, photos, and videos while you're away.

  10. Loving, Family Atmosphere: We treat your dog like part of the family — because they are.

At your home (daily visits):

  • We visit your pet at home for feeding, playtime, and companionship.
  • Daily walks, fresh water, and enrichment are always included.
  • We stick to their usual routine to reduce stress.
  • Extra support and medications are given when necessary
  • Your home is also checked and secured during visits.

At our home (dog minding):

  • Your dog stays in a loving, home-like environment with 24/7 supervision.
  • They enjoy fun walks, playtime, and lots of attention.
  • We only care for up to two dogs at a time.
  • Dogs are treated like part of the family.
  • Special diets, routines, and medical needs are happily managed.

  • Depending on the needs required, we will usually make 1 - 2 daily home visits.
  • 30 min or 1 hr slots are available.

  • It is the owner’s responsibility to contact us within 24 hours of your stated return date.
  • Service continues with your pet’s well-being in mind unless we hear from you. Additional fees will apply.

  • Secured premises are a must; whether it be via the front door or back gate.
  • Each pet wears a properly fitted collar with ID and an updated council registration tag.
  • As a backup, your dog can wear our “Pawsitive Dogwalks” ID tag with contact info.

  • Companion animals with particular health challenges, such as senior or disabled dogs and small pets, receive expert care.
  • Our skilled team handles oral, syringe, and insulin medications to maintain treatment plans.

  • We carry pet First Aid Kits both with us and in the vehicle.
  • Vet info and two emergency contacts are always on hand.
  • Contact details for 24-hour emergency veterinary clinics are also carried.

  • Booking early is recommended, especially during busy times like school holidays, Easter, or the Festive Season.
  • How far ahead to book depends on the service type, duration, and if it’s one-time or ongoing.
  • Feel free to reach out with your details and we’ll do our best to fit you in!

  • Discounts apply for longer bookings and multiple pets. Contact us with details for a custom quote!
  • Service availability varies by type, length, frequency, and number of furry friends.

New client: The client agrees to a minimum service value of $105, or $140 which applies to either:

  • Three (3) dog walks or pet sitting visits at your home, or
  • A minimum two-night stay at our home for your dog,
  • — whichever option results in the greater total value.

Existing client: No restrictions

  • Any credits for visits, walks, or overnight stays expire one year after payment is received.
  • We accept Cash, Cheque, Electronic Banking, and PAYPAL.
  • An invoice is emailed to the client on a monthly basis, or when the service has finished.

 

Review us on Word Of Mouth