Pawsitive Dogwalks respects your privacy and we are committed to protecting personal information collected about you, in accordance with the National Privacy Laws.
Your personal details, address and security information are stored in a separate location from your keys at all times. We will only have access to this information.
You may leave your key on file with us, or have it returned after your booking.
We must be advised of any person who has access to your home on the days of our visits.
Our security policy is that we will lock all doors upon entering and exiting your home. You must ensure that all access points to your property (eg. garage door, back door, windows etc.) remain securely locked at all times while we are providing services in your home.
We will not use our clients for references without written permission to do so.
It is highly recommended that all pets have ID and properly fitted collars in your absence.
Updated microchip information each time you change your address.
Whilst dogs are in our care during holidays, they will wear a Pawsitive Dogwalks ID tag with our contact number.
We will carry your vet’s details and two emergency contact numbers of friends or relatives, in the case of an unforeseen circumstance arising.
Dogs will be provided with fresh water at all times, on walks and in spill free bowls during car transportation.
Our car is air conditioned for hot days.
Dogs will be harnessed in at all times during travel.
Dogs will never be left unattended whilst in our care.
Dogs will always be secured on lead going to and from our vehicle.
We will only let a dog off lead if its recall is great with its owner and we feel confident in doing so once we have bonded. (Owners approval in writing.)
We will not walk aggressive dogs. Undesexed dogs and female dogs in season will be walked on lead.
We will reinforce basic training and maintain safety at all times.
A current C5 certificate, flea treatment and worming is required for all services when mixing dogs together.
We carry a pet First Aid Kit with us at all times and also keep one in the car.
We will not walk dogs during these extreme conditions, as your pets’ safety and well-being should not be compromised. However, we will make sure to take them out long enough to relieve themselves. We will spend the rest of the time inside with them, playing, petting and providing companionship.
We will carry your vet’s details and two emergency contact phone numbers, in the case of an unforeseen circumstance arising. We will also have a 24 hour emergency veterinary clinic phone number with us.
Secured premises are a must; whether it be via the front door or back gate. Your pet will be wearing its own ID secured collar, along with an updated registration tag. As an extra precaution we can add our own “Pawsitive Dogwalks” ID tag.
It is the owner’s responsibility to contact us within 24 hours of your stated return date. If we don’t hear from you, we will resume service with your pet’s best interests in mind (additional expenses will be incurred).
