Pawsitive Dogwalks respects your privacy and we are committed to protecting personal information collected about you, in accordance with the National Privacy Laws.
Your personal details, address and security information are stored in a separate location from your keys at all times. We will only have access to this information.
You may leave your key on file with us, or have it returned after your booking.
We must be advised of any person who has access to your home on the days of our visits.
Our security policy is that we will lock all doors upon entering and exiting your home. You must ensure that all access points to your property (eg. garage door, back door, windows etc.) remain securely locked at all times while we are providing services in your home.
We will not use our clients for references without written permission to do so.
We will not walk dogs during these extreme conditions, as your pets’ safety and well-being should not be compromised. However, we will make sure to take them out long enough to relieve themselves. We will spend the rest of the time inside with them, playing, petting and providing companionship.
We will carry your vet’s details and two emergency contact phone numbers, in the case of an unforeseen circumstance arising. We will also have a 24 hour emergency veterinary clinic phone number with us.
Secured premises are a must; whether it be via the front door or back gate. Your pet will be wearing its own ID secured collar, along with an updated registration tag. As an extra precaution we can add our own “Pawsitive Dogwalks” ID tag.
It is the owner’s responsibility to contact us within 24 hours of your stated return date. If we don’t hear from you, we will resume service with your pet’s best interests in mind (additional expenses will be incurred).